Policies and Procedures

To view our policies and procedures, please select the links below:

VMHA Complaint Resolution Process

We know that from time to time disputes arise in minor hockey and it can be confusing to know how to deal with a complaint. The VMHA Complaint Resolution Process document has been created to make the process more straightforward, transparent, and consistent. If you have an issue on your team, with another VMHA team, or with a team from an outside association we ask that you consult the VMHA Complaint Resolution Process document. Outlined you will find types of complaints and guidelines for you to follow.